Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

🔒 Data Protected

🚫 No Data Selling

⚖️ Your Rights Matter

Information We Collect

We collect only what's necessary to provide you with the best shopping experience.

Personal Information

Name, email address, phone number, and billing/shipping address collected when you create an account or place an order.

Device & Usage Data

IP address, browser type, pages visited, time spent on site, and referring URLs collected automatically via cookies and analytics tools.

Payment Data

Payment details are processed securely through our payment providers. We never store full card numbers on our servers.

Location Information

General location data derived from your IP address or shipping address to provide relevant content and accurate shipping rates.

Communications

Messages, emails, and support tickets you send us, including any attachments, to help resolve your inquiries effectively.

The following items are NOT eligible for returns: digital downloads, gift cards, personalized/custom items, items marked as final sale, and hygiene products once opened.

How We Use & Share Your Data

How We Use Your Information

Order Fulfillment

Process and fulfill your orders, send confirmation and tracking emails, and handle returns and refunds.

Customer Support

Respond to your inquiries, resolve disputes, and improve our support quality based on your feedback.

Personalization

Customize your shopping experience, recommend relevant products, and remember your preferences.

Marketing

Send you promotional emails and offers (only with your consent). You can unsubscribe at any time.

Who We Share It With

How We Use Your Information

Store Platform

Payment Providers

Shipping Carriers

Marketing Tools

We do NOT sell your personal data — ever.

Your Rights & Policy Details

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

Your Rights

Depending on your location, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict how we process your data, and withdraw consent at any time. To exercise these rights, contact us at privacy@velroxa.com.

Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Exchange Policy

We offer free exchanges for items of equal or lesser value. If you'd like to exchange for a higher-priced item, you will be charged the difference. Exchanges are subject to product availability.