Other Policies

Everything else you need to know — from order tracking and cancellations to our quality guarantee and product disclaimers.

📦 Order Tracking

✏️ Easy Cancellation

🏅 Quality Guarantee

Track Your Order

Stay up to date on your order status with real-time tracking.

How to Track

Check your email for a shipping confirmation containing your tracking number.

Click the tracking link in the email or visit the carrier's website directly.

Enter your tracking number to see real-time updates on your delivery status.

Tracking Number Timing

Tracking numbers are sent via email within 1–3 business days after your order is placed. Please allow 24–48 hours after receiving the email for the tracking link to activate.

Haven't Received It?

If you haven't received a tracking email within 3 business days, check your spam folder first. Still nothing? We're here to help.

Orders, Shipping & Returns

Everything you need to know about placing orders, delivery, and our return process.

Order Fulfillment

Process and fulfill your orders, send confirmation and tracking emails, and handle returns and refunds.

Customer Support

Respond to your inquiries, resolve disputes, and improve our support quality based on your feedback.

Personalization

Customize your shopping experience, recommend relevant products, and remember your preferences.

Marketing

Send you promotional emails and offers (only with your consent). You can unsubscribe at any time.

Everything you need to know about placing orders, delivery, and our return process.

Legal Details

Limitation of Liability

To the fullest extent permitted by law, Velroxa LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in connection with any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Chargebacks & Disputes

If you believe there is an error with a charge, please contact us at support@velroxa.com before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension and recovery of costs including legal fees. We are committed to resolving all genuine disputes quickly and fairly.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.